Shipping policy

Shipping & Returns Policy

Shipping Policy

At SVAAN, we prioritize a smooth and transparent ordering and delivery experience. Please review the details below to know what to expect. We currently do not offer international shipping.

Shipping Rates and Delivery Timeframes within India

Shipping Type Order Value Shipping Cost Estimated Delivery Time
Standard delivery (Prepaid) All orders above ₹990 Free 5-15 business days for all locations*
Cash on Delivery (COD) ₹990 - ₹5,000 ₹59 5-15 business days*

* Delivery may be longer to remote areas or due to seasonal/weather conditions.

COD is available only for orders between ₹990 and ₹5,000.

Order Processing and Shipping Updates

  • You'll receive an order confirmation email immediately after purchase.
  • Orders typically process within 24–48 hours (excluding weekends and holidays).
  • Once shipped, a tracking email will be sent within 1-3 business days.
  • You can track your order via our 'My Account’ or login section on the website anytime.
  • In case your order update isn't received, you can contact us via WhatsApp or send us an email at contact@shopsvaan.com

Delays and Customer Support

During peak seasons, sales, or due to unforeseen circumstances (weather, logistics), shipping delays might occur. We appreciate your understanding.

If your order has not been received within 10 business days from shipping confirmation, please contact us promptly at:

Returns, Replacement & Cancellations

  • All sales are final. We do not accept returns, exchanges, or refunds after order placement, except in cases of damaged or defective products.
  • Damaged or defective items should be reported within 24 hours of delivery with pictures and videos for resolution.
  • Orders cannot be modified or cancelled post submission.
  • Orders placed before sales or promotions are not eligible for cancellation or price adjustment.

Contact

For further assistance, please reach us at: