Privacy policy

Last updated: December 30, 2025

OBJECTIVE, SCOPE, AND APPLICABILITY

Kscube Enterprise (“Company”, “we”, “our”, “us”), operating for the brand Svaan at www.shopsvaan.com, respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) describes how we collect, use, disclose and safeguard your Personal Information through our online store and platforms (“Platform”). By accessing and using shopsvaan.com, you consent to the practices described herein.

This Policy applies to all customers, users, and visitors (“Customers”, “you”, “your”) of shopsvaan.com and governs Personal Information collected through this Platform or otherwise in connection with your use of our products and services. 

Personal Information We Collect or Process

COLLECTING PERSONAL INFORMATION

We collect the following types of Personal Information:

1. Device Information 

  • Examples: browser version, IP address, time zone, cookies, viewed products, search terms, site interactions.
    How: Automatically via cookies, log files, web beacons, tags, or pixels.
    Purpose: Load the site accurately, perform analytics, improve services.
    Disclosure: May be shared with Shopify, our web hosting and analytics processor.

2. Order Information

  • Examples: name, billing address, shipping address, payment info, email, phone.
    How: Submitted by you at checkout.
    Purpose: Process orders, payments, ship products, send invoices/order confirmations, risk/fraud screening, and provide order-related communication.
    Disclosure: Shared with Shopify, payments processors (Gokwik, COD partners), and shipping providers as needed.

Customer Support

  • Examples: name, contact details, order info.
    Purpose: Responding to queries, assisting with your orders, supporting your use of our services.
  • Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

  1. Information you enter on forms (registration, order, subscription, etc.)
  2. Contact via email, phone, or support chat
  3. Cookies and similar technologies (see below)
  4. Information from shipping and payment partners, or third-party data for order/fulfilment (if any)
  • SHARING PERSONAL INFORMATION
    • We may share your Personal Information with:
    • Service providers and partners involved in site hosting, order processing, payment, shipping, and customer support
    • Regulatory bodies, law enforcement, or other parties if required by law or for fraud prevention
    • No sale, rent, or unauthorised sharing of your data for third-party marketing; we only use your Personal Information for service fulfillment or legally required advertising
    • In the event of merger/sale, data may be transferred to new operators for continuity of service as per this Policy
    •  You can exercise your rights to opt-out of those uses by contacting us at contact@shopsvaan.com.
    • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
    • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

No security measures are completely secure. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Object to Certain Uses (Where Applicable by Law). Depending on where you reside, You may object to certain uses of your personal information where required by applicable law. You may exercise applicable rights by contacting us at contact@shopsvaan.com. 
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise your rights by contacting us at contact@shopsvaan.com

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COOKIES

We use cookies for site function, analytics and optional features. Most cookies expire within 30 minutes–2 years. You can control or delete cookies via your browser settings. This may affect site usability.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Where required by law, appropriate safeguards are applied to international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@shopsvaan.com or contact us at our headquarters:  KSCUBE ENTERPRISE, KATTUMPURAM, ATTINGAL PO, KSCUBE ENTERPRISE, ATTINGAL, THIRUVANANTHAPURAM, KL, 695101, IN

For the purpose of applicable data protection laws, we are the data controller of your personal information. 

GRIEVANCE REDRESSAL MECHANISM

If you have concerns, requests, or complaints related to this privacy policy or your Personal Information, contact our designated Grievance Officer:

Grievance Officer
Krishnadev S
Founder, Kscube Enterprises
org.ks3enterprise@gmail.com
Registered Address:

GROUND, WARD NO-3 BUILDING NO 276 A, KSCUBE ENTERPRISE, Attingal Chirayinkil Road, KATTUMPURAM, Attingal, Thiruvananthapuram, Kerala, 695101

We will acknowledge complaints within 48 hours and resolve them within 30 days as per applicable laws.

GOVERNING LAW

This Privacy Policy and all related matters are governed in accordance with Indian law.

Last Updated: 30 December 2025